To reset your password click on the Forgot Password link on the login page




Enter you email address associated with your account and click Send Email




You will receive an email from Support@thehackettgroup.com which contains a link.

Clicking the link in the email and complete your Security Questions.




Successfully answering your Security Questions will take you to the final step of entering 

your new password.




Click Set Password to complete the process and log in using your new password.


Lastly, you will receive a confirmation email from Support@thehackettgroup.com 

that your password has been changed.


Password Requirements

The following are the rules to which a user’s password must conform:

  • Length – passwords must be a minimum of eight (8) characters and maximum of twenty (20) characters 
  • Composition – passwords must include one (1) or more characters from two (2) classes: 
    • English uppercase or lowercase letters (e.g., A,B,C,...Z or a,b,c,....z) 
    • Westernized Arabic numerals (e.g., 0,1,2,...9) 
  • Use of mixed case and special characters are permitted but not required 
  • Repeated characters – passwords cannot contain more than three (3) repeated characters 
  • Sequential characters – passwords cannot contain more than three (3) sequential ascending or descending characters 
  • Passwords cannot contain the user’s user ID, last name regardless of case or social security number 
  • Password history – passwords cannot be identical to the four (4) previous used passwords 
  • Passwords are case-sensitive